Last updated: 26 May 2026 | Version 1.0
Please read these Terms of Service ("Terms") carefully before using the Dual Market AI platform. By
accessing
or using the Platform you confirm that you have read, understood and agree to be bound by these Terms and
our Privacy Policy. If you do not agree, you must stop using the Platform
immediately.
1. Definitions
In these Terms the following words have the meanings set out below:
- "Dual Market AI", "we", "us", "our" — Dual Market AI, the operator of the Platform.
- "Platform" — the Dual Market AI website, web application, AI assistant, tools and all
associated services accessible at regmoat.ai and any successor domain.
- "User", "you", "your" — any individual or legal entity accessing or using the
Platform.
- "AI Output" — any text, analysis, risk score, checklist, report or other content
generated by the Platform's artificial intelligence models.
- "Subscription" — a paid plan granting enhanced access to Platform features.
- "Content" — any data, text, documents or materials you submit to the Platform.
2. Eligibility
- You must be at least 18 years old to use the Platform.
- If you are using the Platform on behalf of a business or organisation, you confirm that you have
authority to bind that entity to these Terms and that the entity accepts these Terms.
- By using the Platform you represent that all information you provide is accurate and up to date.
3. Critical AI Disclaimer — Please Read Carefully
Dual Market AI is a decision-support
tool only. It does not provide legal advice, tax advice, customs advice, financial advice, grant approval
decisions, or professional advice of any kind.
- AI Output is generated by large language models and may contain errors, omissions, outdated
information or hallucinations. It must not be relied upon as a substitute for advice from a qualified
professional.
- Trade regulations — including the Windsor Framework, UK-EU Trade and Cooperation Agreement, UKIMS
authorisation rules, HMRC requirements, Irish Revenue guidance and EU customs rules — change
frequently and sometimes without notice. Dual Market AI cannot guarantee that any AI Output reflects the
current state of the law at the time you read it.
- Before taking any action based on AI Output — including but not limited to submitting customs
declarations, applying for grants, structuring commercial arrangements, or advising clients — you
must verify the information with official government sources (GOV.UK, HMRC,
Revenue.ie, nibusinessinfo.co.uk, European Commission) and consult a qualified solicitor,
accountant, customs agent or regulated trade adviser as appropriate.
- Risk scores, compliance assessments and checklist outputs produced by the Platform are indicative
tools only. They do not constitute a formal compliance determination and should not be presented
to regulatory authorities as such.
- Dual Market AI is not regulated by the Solicitors Regulation Authority, the Law Society of Northern
Ireland, HMRC, the Financial Conduct Authority or any other professional regulatory body.
4. Account Registration & Security
- Certain features of the Platform may require you to create an account. You are responsible for
maintaining the confidentiality of your login credentials.
- You must notify us immediately at hello@dualmarketai.com if you believe your account has been compromised.
- You are responsible for all activity that occurs under your account.
- We reserve the right to suspend or terminate accounts that we reasonably believe have been
compromised or used in violation of these Terms.
5. Subscriptions, Billing & Cancellation
- Free tier: Available without payment. Feature limitations apply. We may modify or
withdraw free-tier features at any time with reasonable notice.
- Paid Subscriptions: Billed in advance on a monthly or annual basis as selected
at checkout. Prices are stated in GBP and are inclusive of VAT where applicable.
- Auto-renewal: Subscriptions renew automatically at the end of each billing period
unless cancelled before the renewal date. You authorise us to charge your payment method on
record for each renewal.
- Price changes: We will give you at least 30 days' written notice of any price
increase. Your continued use after the new price takes effect constitutes acceptance.
- Cancellation: You may cancel your Subscription at any time via your account
settings or by emailing hello@dualmarketai.com.
Cancellation takes effect at the end of the
current billing period. You retain access to paid features until that date.
- No Refund Policy: All subscription payments are strictly
non-refundable. Once a payment has been processed, no refund will be issued under any
circumstances, including where you cancel before the end of a billing period, where you do not use the
service, or for any other reason. You may cancel at any time via your account settings or by emailing
hello@dualmarketai.com — cancellation stops future charges but does not entitle you to a refund of any
amount already paid. You will retain access to paid features until the end of your current paid billing
period. By subscribing, you expressly acknowledge and agree to this no-refund policy.
- Failed payments: If a payment fails we will attempt to retry and notify you.
If payment remains outstanding after 7 days we may suspend your access until the balance is
settled.
6. Acceptable Use
You agree that you will not use the Platform to:
- Violate any applicable law, regulation or third-party right.
- Facilitate, advise on or assist with tax evasion, customs fraud, money laundering, sanctions
violations or any other criminal activity.
- Submit, transmit or process any material that is unlawful, defamatory, obscene, fraudulent or
otherwise objectionable.
- Attempt to reverse-engineer, decompile, disassemble or extract the source code of the Platform
or its underlying AI models.
- Scrape, crawl, data-mine or use automated tools to extract content from the Platform in bulk
without our prior written consent.
- Introduce malware, viruses, Trojan horses, denial-of-service attacks or other harmful
code.
- Impersonate any person or entity or misrepresent your affiliation with any person or
entity.
- Resell, sublicense or commercialise access to the Platform without our prior written
agreement.
- Use AI Output to misrepresent compliance status to regulators, clients or third parties.
We reserve the right to suspend or terminate access without notice if we reasonably believe any of
the above is occurring.
7. Your Content
- You retain ownership of all Content you submit to the Platform.
- By submitting Content you grant us a limited, non-exclusive, royalty-free licence to process
that Content solely for the purpose of providing the service to you.
- You represent and warrant that you have all rights necessary to submit your Content and that
it does not infringe any third-party intellectual property rights.
- Do not submit Content that contains personally identifiable information of third parties
without their consent, classified or confidential government information, or material protected
by attorney-client privilege.
- Session data and uploaded documents are processed to generate your AI Output and are not used
to train our AI models without your explicit opt-in consent.
8. Intellectual Property
- The Platform, including its design, code, branding, trade marks, databases and original
content, is owned by or licensed to Dual Market AI and is protected by UK and international
intellectual property laws.
- You are granted a limited, personal, non-transferable, non-sublicensable licence to access
and use the Platform for your own internal business purposes in accordance with these Terms.
- AI Output generated for you may be used by you for your own business purposes. You may not
represent AI Output as your own original legal or professional analysis when selling services
to third parties.
- Nothing in these Terms transfers any intellectual property rights to you.
9. Third-Party Services
- The Platform uses third-party AI infrastructure (including Anthropic's Claude models) to
generate AI Output. Use of these services is subject to Anthropic's own usage policies.
- The Platform may include links to external websites (GOV.UK, HMRC, Revenue.ie, etc.). We are
not responsible for the content, accuracy or availability of third-party websites.
- We are not responsible for any third-party services you use in conjunction with the
Platform.
10. Disclaimer of Warranties
To the maximum extent permitted by applicable law:
- The Platform is provided "as is" and "as available" without
any warranty of any kind, express or implied.
- We expressly disclaim all implied warranties of merchantability, fitness for a particular
purpose, non-infringement and accuracy.
- We do not warrant that the Platform will be uninterrupted, error-free, secure or free from
viruses or other harmful components.
- We do not warrant that AI Output will be accurate, complete, current or suitable for any
particular purpose.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- Dual Market AI shall not be liable for any indirect, incidental, special, consequential,
punitive or exemplary damages, including but not limited to loss of profits, loss of
revenue, loss of business, loss of data, customs penalties, tax penalties, regulatory fines,
loss of goodwill or reputational damage, even if we have been advised of the possibility of
such damages.
- Our total aggregate liability to you arising out of or in connection with these Terms or the
Platform — whether in contract, tort (including negligence), breach of statutory duty or
otherwise — shall not exceed the greater of: (a) the total fees paid by you to Dual Market AI in
the 12 months immediately preceding the event giving rise to the claim; or (b) £100.
- Nothing in these Terms limits or excludes liability for death or personal injury caused by
our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be
excluded or limited under applicable law.
- You acknowledge that the limitations of liability in this clause are reasonable given the
nature of the AI-generated decision-support service and that Dual Market AI would not provide the
Platform on these terms without them.
12. Indemnification
You agree to indemnify, defend and hold harmless Dual Market AI and its officers, directors,
employees and agents from and against any claims, liabilities, damages, losses, costs and
expenses (including reasonable legal fees) arising out of or in connection with:
- Your breach of these Terms;
- Your use of AI Output in a manner not permitted by these Terms;
- Any Content you submit to the Platform;
- Your violation of any applicable law or the rights of any third party.
13. Service Availability
- We aim to keep the Platform available but do not guarantee any specific uptime level.
- We may carry out maintenance, updates or changes to the Platform at any time. Where possible
we will give advance notice of planned downtime.
- We reserve the right to modify, suspend or discontinue any part of the Platform at any time
with or without notice.
14. Termination
- You may stop using the Platform at any time.
- We may suspend or terminate your access immediately and without notice if you breach these
Terms, if we are required to do so by law, or if we reasonably believe your use poses a risk
to the Platform or other users.
- On termination, your right to access the Platform ceases immediately. Clauses that by their
nature should survive termination (including Sections 3, 8, 10, 11, 12 and 17) shall
survive.
15. Data Protection
- We process personal data in accordance with our Privacy
Policy and applicable UK GDPR and Data Protection Act
2018 obligations.
- Where you use the Platform to process personal data of third parties (for example, client
information entered into the case builder), you are the data controller for that data and you
must ensure you have a lawful basis for processing it.
16. Changes to These Terms
- We may update these Terms from time to time. Material changes will be notified to registered
users by email or prominent notice on the Platform at least 14 days before they take
effect.
- If you continue to use the Platform after updated Terms take effect, you are deemed to have
accepted the changes.
- If you do not accept updated Terms, you must stop using the Platform and cancel any active
Subscription before the effective date.
17. Governing Law & Dispute Resolution
- These Terms are governed by the laws of Northern Ireland and, where applicable, the laws of
England and Wales.
- Any dispute arising out of or in connection with these Terms shall be subject to the
exclusive jurisdiction of the courts of Northern Ireland, except that we may seek injunctive
or other equitable relief in any jurisdiction.
- Before commencing formal proceedings, both parties agree to attempt to resolve any dispute
in good faith through direct negotiation for a period of 30 days.
18. General
- Entire Agreement: These Terms, together with our Privacy Policy and Cookie
Policy, constitute the entire agreement between you and Dual Market AI regarding your use of the
Platform and supersede all prior agreements.
- Severability: If any provision of these Terms is found to be unenforceable,
that provision shall be modified to the minimum extent necessary to make it enforceable. All
other provisions remain in full force.
- Waiver: Our failure to enforce any provision of these Terms on any occasion
does not constitute a waiver of our right to enforce it on any future occasion.
- Force Majeure: We shall not be liable for any delay or failure to perform
our obligations under these Terms where such delay or failure is caused by circumstances
beyond our reasonable control, including but not limited to acts of God, government action,
internet outages or failure of third-party infrastructure.
- Assignment: You may not assign or transfer any of your rights or obligations
under these Terms without our prior written consent. We may assign our rights and obligations
to a successor business without your consent.
- No Partnership: Nothing in these Terms creates a partnership, joint venture,
agency or employment relationship between you and Dual Market AI.
19. Contact
If you have any questions about these Terms, please contact us:
These Terms have been drafted for Dual Market AI and reflect the nature of an AI-powered
decision-support
platform operating under UK and Northern Ireland law. We recommend you seek independent legal advice if
you have any concerns about your obligations under these Terms.